All items are protected for 30 days from the delivery date against manufacturer defects.  Opening the complete Mixbox voids the warranty. Modifying the complete Mixbox such as changing the faceplate, buttons, etcetera voids the warranty. Warranty does not cover unintended uses. Damage caused by the buyer is not covered under warranty. 



Mixboxarcade.com does not accept returns. We will repair items at our discretion. Shipping of defective or default products is on you. The customer will not be reimbursed for returned shipping charges on return merchandise. Shipping of repaired products is on us. Mixboxarcade.com is not responsible for any loss or damage to the product during shipment. All returned products must be in the original packaging and include all original contents. A 15% restocking fee will also be applied to any returned merchandise.


An order cannot be cancelled or modified once it has been placed.


Shipping Policy


Customers are responsible for any fees or duties to clear customs if applicable.

Typographical Errors

While Mixboxarcade.com strives to provide accurate product and pricing information, pricing or typographical errors may occur. Mixboxarcade.com cannot confirm the price of an item until after you order. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Mixboxarcade.com shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is mis-priced, Mixboxarcade.com may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation.

Disclaimer and Limitation of Liability
Mixboxarcade.com shall in no event be liable for damages, including but not limited to incidental or consequential damages, for injury to any property or to any person, by reason of the person’s negligence or otherwise in connection with the safe, delivery, installation or use of the products and/or provision of services pursuant to this agreement, and purchaser shall indemnify and hold harmless Mixboxarcade.com against further liability. Without limiting the generality of the foregoing, Mixboxarcade.com shall in no event be liable for lost profits arising out of, or in connection with, this agreement. Neither Mixboxarcade.com nor purchaser shall be liable for delay in the performance of any of its obligations under this agreement arising out of causes beyond its control, including but not limited to acts of God, governmental action, fires, floods, epidemics, quarantines, strikes, embargoes, or severe weather



1. What is the difference between the Mixbox standard and Mixbox- Max Edition?

Mixbox standard is equipped with Cherry MX red switches while the Mixbox-Max edition is equipped with Cherry MX Red switches, additionally Cherry MX Silver and Cherry MX Black switches for upgrade


2. Can the artwork of mixbox changeable ?

Yes, you can change the artwork by yourself

Please find the artwork template as the below link


Please feel free to visit focusattack for more artwork service



3a ) Can I replace the Cherry MX switches ?

Yes, we provide Mixbox- Max controller which is equipped with additional Cherry MX Silver and Cherry MX Black for replacing the Cherry MX Red switches.  Or you can inbox [email protected] for purchasing the spare switches from us as well?.

3b) Can I replace the switches with other brand swithces 

We do not recommend to change our cherry MX Red switches. However,
You can still replace it without soldering. Please refer to the video below.


4. Can I have a custom mixbox like custom buttons layout?

We currently do not provide custom mixbox service.


5. Do mixbox have No 8-minute timeout issue on PS4?

There is no 8-mintue timeout issue on play station console with the latest firmware. Occasionally Sony updates their controllers,  please check Brook Download - Brook Gaming (brookaccessory.com) for the latest firmware updates


6. Does mixbox work on PS4 Pro?

Yes, definitely.  All mixbox supports PS4 Pro, PS4, PS3, PC and universal mixbox supports on PS3, PS4, PS4 Pro, Switch,  Xbox Series X|S, Xbox One, Xbox 360 as well as Wii U (Pokken Tournament only).


7. What is the button located inside the cable compartment ?

It is called the socd switch. The instruction of switching the SOCD in mixbox is as below

1.       a). UNPLUG the usb hub of mixbox  from consoles/pc 

2.       b). Switch to -/ o for SOCD setting 

3.       c). Reconnect to the console / pc by connecting the usb hub of the mixbox controller

As for the SOCD switch for tekken, we recommend to use O setting 


8. Where do I get the latest firmware?

All Mixbox pcb is made of Brook. Please get the latest firmware at the below link

Download - Brook Gaming (brookaccessory.com)

For PS4/PS3/PC Mixbox controller, please refer to “PS3PS4 Fighting Board”

For Universal Mixbox controller please click “Universal Fighting Board”


9.  My universal mixbox is not working when connecting to consoles /PC/ Switch. What can I do ?

   Please refer to the below for the Manuel of the universal edition of mixbox to     
different console

Step 1 : Press button:

·         1P ( Light punch)  for PS3 

·         2P ( Middle punch) for PS4

·         3P ( Heavy punch ) for Xbox 360

·         4P for Xbox One

·         1K (LIight Kick) for Wii U – Pokken Tournament and Nintendo Switch

·         2K ( Middle Kick ) for Original Xbox

 Step 2 : While pressing, connect mixbox controller to corresponding console

Please refer to the full details at the below link



 10. One of the Directional keys is not working, what do I do?

Please reconnect the key wiring to retest. If the issue cannot be solved after reconnection, there are two spare cherry switches inside the cable compartment for the replacement of switches.  


11. I play games with mixbox, some specific move are not similar compared with my keyboard. How can I solve it?

Reversing the SOCD switch of your current setting. Please refer to the above SOCD functioning. As for the SOCD switch for TEKKEN, we recommend to use O setting